Central Command Center, Plano, TX
Interactive Video Monitoring: When you need it, help is just seconds away.
Verify the cause of an alarm instantly
Watch surveillance footage from a jewelry store robbery. Westec Intervention Specialists contacted the police as the incident unfolded.
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Convenience Store Uses Rapid Response |
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Jewelry Store Virtual Guard |
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Warehouse Uses Video Verification |
Westec’s monitoring center is at the heart of Westec’s digital surveillance services and currently watches over 4,000 locations across the US. Located in Plano, Texas, it operates on a 24-hour, 365-day basis and is staffed with highly trained Intervention Specialists. It is designed to manage a high volume of inbound and outbound connections and uses the latest communication technologies to ensure video and audio is received at the maximum transfer speed. When an alarm is activated, video images, sound and pertinent site information are transmitted in real-time directly to specialists in the command center who are available to assist 24 hours a day.
Since Westec began serving customers more than 12 years ago, the company has processed millions of interactive responses and has resolved nearly 98 percent of all alarms without dispatching police.
Interactive Monitoring Services
| Video Verification » | Intervention Specialists look into your location to verify cause of alarm before dispatching police. |
| Rapid Response » | Two-way audio in addition to video surveillance allows our Intervention Specialists to assist when an alarm is triggered. |
| Virtual Guard » | Our Intervention Specialists perform like virtual security guards protecting your location and employees 24/7. |
| Snapshot Audit » | Our Snapshot Audit can provide valuable insight into your business' operations. |
