An Intervention Specialist witnesses a conflict and speaks directly to the individuals fighting in the dining room of the restaurant.
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Two-Way Audio
The phrase “Two-Way audio” refers to real time audio communication with your sites for alarm verification and monitoring purposes. The primary audio solution available for the Westec system allows you to send and receive audio feed to and from any audio-equipped location.
Analog Audio
Analog audio refers to the method of transmitting voice communication over a traditional analog telephone line. The primary two-way audio solution for the Westec system is implemented in conjunction with an Eagle Analog Audio panel. The Eagle Analog Audio panel is a hardware solution that is installed as an add-on to the DVR platform.
This solution offers several components that are combined to form a flexible 1- to 8-Channel multi-zone analog audio solution that offers real time, clear communication with your sites. The implementation of this two-way audio solution opens possibilities for remote communication that allow you to keep in touch with your site personnel. These possibilities lie in both alarm verification and site monitoring.
Alarm Verification
If you take advantage of Westec alarm monitoring services, analog audio provides two-way audio communication between your sites and the Westec Command Center. Command Center personnel can monitor any situation with both video and audio, communicating directly with your site personnel.
Site Monitoring
Software applications available from Westec allow you to both monitor and to actively communicate with your sites from any personal computer with Internet access. Monitoring modes within these software applications allow you to control the level of interaction with site personnel. The modes include the following:
- Listen Only - The Listen Only mode allows you to receive audio from the zone to which you are connected, but does not allow you to transmit audio.
- Duplex - The Duplex mode allows you to receive audio from and send audio to the zone to which you are connected.
- Broadcast - The Broadcast mode allows you to send audio to all zones, but does not allow you to receive audio from any zone.
| Eagle Analog Audio | |
| Line Test Needed | No |
| Maximum Number of Microphones | 8 |
| Maximum Number of Speaker Zones | 8 |
| Supports Simultaneous Connections | No |
| Dedicated Phone Line Necessary | Yes |
