JOB TITLE:       Field Technician

DEPARTMENT: Field Operations

REPORTS TO: Regional Director of Operations

POSITION OVERVIEW:  

Reporting to the Regional Director of Operations, the Field Technician is responsible for daily troubleshooting, on-site service and installation duties.  The qualified candidate will have very strong communications skills and possess a customer centric focus.  Candidate will be responsible for installation, upgrading, service and maintenance of video surveillance (CCTV), alarm, and computer networking equipment.  This position is full-time and includes 24/7 on-call duties.  Availability for overnight travel and extended project work is required.

PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS: (Most frequent duties in order of importance)

• Daily hands on field interaction with customers at a site level and some smaller customer care levels
• Working in the field directly on the most efficient way to solve service issues (remotely as well as on site)
• Proper request of site service equipment needs through Dispatch
• Communication with ROM’s, PM’s and Dispatch on all events to maintain effectiveness
• Installation work as needed
• Customer Training as needed
• Training, placing systems on line
• Trouble shooting service issues remotely and on site if needed.
• Ability to travel for 2-3 weeks a month

QUALIFICATIONS AND EXPERIENCE: (Academic, Professional, Relevant Job Knowledge)

• High School Diploma or general education degree (GED)
• Three years related experience and/or training; or equivalent combination of education and experience.
• Must be a U.S. citizen or have authorization to work in the U.S. as defined in the Immigration Act of 1986.

• Possess a clean criminal record and be able to pass background check
• Possess a good driving record

SPECIAL SKILLS REQUIRED: (Computer skills, Software knowledge, Equipment experience…)

• Understanding of Alarm Systems (Ademco knowledge a plus)

• Basic computer knowledge
• Sense of urgency
• Decision making
• Problem analysis
• Time management
• Dependability

WORKING CONDITIONS: (Indicate the work environment(s). Note any special conditions e.g. outdoors, noise level, heat, cold, confined work spaces, constant standing., Physical Requirements, Mental Demands)