Westec Customer Portal Summary
Locations
Profile Manager
Image Wall
Customer Portal
Our new portal puts more information at your fingertips and allows you to manage your sites more effectively than ever before. Due to be released in March 2010, for the first time our new portal will allow you to access and edit more information in a more user friendly and real-time environment, Look at these new features:
More Information: Access recent support case information – want to know what service tickets have been opened and what we’ve been working on recently for you? Check out the new Case Information section.
Customized Homepage: You’ll have access to your company specific service summaries, such as, percentage of false alarms for the month and percentage of service visits completed within our promised guidelines.
In addition, you’ll also see increased depth of site information including device types, versions (software) and account information.
Enhanced Site Information and Options
The new easy to use Interface streamlines site information, so you not only have more information about all your sites, you can easily search, sort and filter your locations list based on a variety of criteria.
Image Wall: NEW FEATURE! Look at all your sites on one easy-to-review page, consisting of randomly selected snapshots from your locations.
Account Management Team Transparency: Increased visibility and specificity of contact information for your Account Manager, Command Center and Help Desk.
User-friendly Editing: Self-service personal account maintenance and access to add, change, and remove frequently accessed information , such as - site phone number or user alarm panel PIN.
Auto Log-off: You asked for increased security measures and Westec listened! The New Westec Portal will automatically log users off after 20 minutes and require https, password scheme validation for the user to login once again.
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